Shipping policy

Shipping Policy

Last Updated: July 2026

Thank you for shopping with [Your Store Name]. We are committed to delivering your order as quickly and safely as possible.

Order Processing

Orders are processed within 1–3 business days after payment has been received.
Orders are not processed or shipped on weekends or Australian public holidays.
During busy periods, processing times may be slightly longer.

Shipping Times

Estimated delivery times:

Australia: 5–10 business days
New Zealand: 7–14 business days
International: 7–20 business days

Please note that delivery times are estimates and may vary due to customs, carrier delays, weather, or other factors outside our control.

Shipping Costs

We offer FREE standard shipping on all orders unless otherwise stated at checkout.

Order Tracking

Once your order has been shipped, you will receive a confirmation email containing your tracking information. Tracking updates may take 24–48 hours to appear.

Incorrect Address

Please ensure your shipping address is correct before placing your order. We are not responsible for orders shipped to an incorrect address provided by the customer.

Delayed or Lost Orders

While we work with trusted shipping carriers, occasional delays may occur. If your order has not arrived within the estimated timeframe, please contact us and we will investigate the shipment with the carrier.

Damaged Items

If your order arrives damaged, please contact us within 7 days of receiving your package. Include your order number and clear photos of the damaged item so we can assist you promptly.